With effect from 1 July 2016, the West Norfolk Advice Hub Housing Advice Service will offer free and impartial advice to people who are experiencing difficulties accessing or maintaining their housing.  We can support anyone who is homeless, living in private rented property, social housing or a home that they own.
The service is available to anyone who requires advice because of:
The service is coordinated by Community Action Norfolk and delivered by Stonham Home Group with a referral pathway directly into a range of specialist partnership providers depending upon your individual housing needs. 

We provide advice on all aspects of housing including:
• Understanding letters and notices from your landlord
• Managing rent or mortgage arrears
• Understanding possession, eviction and court proceeding
• How to access more suitable accommodation
• How to manage neighbour issues such as anti-social behaviour
• How to apply to the Housing Register at the Council
• How to access private rented housing
• Ensuring that your Housing Benefit and Council Tax Benefit claims are in place
We offer face-to-face and telephone pre-booked appointments at the Borough Council of King’s Lynn and West Norfolk office in King’s Lynn at a time that suits you Monday to Thursday between 9.30am – 4.30pm. 

We will also be able to refer you on directly to support from:

Shelter - who will provide debt advice, with funding from the borough council. Shelter's debt advice services may be able to help you with debt problems including dealing with:
• housing arrears
• utility bill debts – gas, electricity and water
• debt collection companies or creditors
• hire purchase, credit card or loan arrears 

Norfolk Citizens’ Advice – who will provide generalist advice covering employment, consumer, relationship and family issues. They can provide advice and assistance whether you are facing an immediate crisis or just considering your options. 

For more information about housing advice or to book an appointment:
email -  housing@westnorfolkadvicehub.org.uk
phone - 01553 223113

For more information about Shelter's debt advice:
see  www.shelter.org.uk or email  Norfolk@shelter.org.uk or call 0344 515 1860

For more information about Norfolk Citizen's Advice generalist support and advice:
see  www.norfolkcab.org.uk or call 03444 111 444 

Need help and advice?

Please visit the website of one of our partners or contact us for more information